That Clean Home - Your Trusted Home Cleaning Partner

Acceptance of Terms
These Terms of Service (these "Terms") apply to all types of cleaning services performed by That Clean Home ("The Company") for all clients ("you"). You agree that placing an order for services (by any method) with That Clean Home or any use of That Clean Home's services shall constitute your irrevocable and unconditional acceptance of these Terms together with the price, scope of services, schedule, and other terms set out in the confirmation email provided by That Clean Home with respect to the services ordered by you (the "Confirmation"). These Terms and the Confirmation constitute the entire agreement between That Clean Home and you with respect to the subject services and supersede any previous agreements or communications. Unless otherwise agreed in writing by That Clean Home, these Terms shall prevail over any other terms and conditions put forward by you. No variation of these terms shall be valid unless set out in the confirmation or approved in writing by That Clean Home.
 

Scheduling
To book your one-time or recurring cleaning appointment, we ask for your time preference as indicated on our website within the booking tool. We will do our best to schedule your cleaning appointment(s) for your time preference, but our arrival window is within 1 hour.

 When we are provided with a team preference, we strive to have the same staff members clean the Premises on a regular basis; however, this is not guaranteed. Due to vacation, illness, termination, or other reasons, That Clean Home may provide replacement cleaning team members or team leaders from time to time.

 If due to the unique nature of the premises, our team is unable to complete your cleaning within the amount of time requested, we may call you to ask for authorization to spend more time cleaning the premises. We will inform you of additional costs accordingly before proceeding with the work.
 

Arrival Window
Your appointment times are approximate. While we strive to arrive punctually, due to the nature of cleaning there may be variations in our arrival time. Leaving a door code or key with That Clean Home is the easiest way to give us access to the premises and relieve you from the necessity to be at the premises to let our team in. We will try our best to meet your scheduling time preference, but unfortunately, we cannot guarantee this unless it is the first appointment of the day.

Safety of Employees
All That Clean Home employees are bonded and insured. To protect the health and safety of our team:
1. They will not move anything heavier than 35 lbs. Should you require us to clean behind heavy furniture or appliances, please move them prior to our arrival to allow access to the target area.
2. They will not climb higher than a 2-step stool, climb any ladders, or stand on any unstable surfaces.

 Materials that present hazards to the health or safety of our employees will be left untouched. Such hazardous materials include but are not limited to: items or areas containing any bodily fluids, excretions, needles, drug paraphernalia and litter boxes.

 Our teams are advised to clean around the areas that contain such hazardous materials and in cases of excessive contamination, our team will vacate the area. If our team feels that their personal safety is in danger (someone in the home is intoxicated, vicious animal not contained, exposure to drugs or firearms, etc.), the team will leave the site of the services (the "Premises") and you are still responsible for the full cost of the scheduled service. We will attempt to reach you by phone if this situation should arise.
 

Equipment and Supplies
That Clean Home will provide all necessary cleaning supplies and equipment for the services rendered. Our team will not use any supplies, cleaning products, or other items that you supply, or request be used to perform the services.
That Clean Home enforces this policy to ensure the following:

Consistency: By using our own trusted and approved cleaning supplies, we can maintain consistency in the quality of our services.
Safety: Certain cleaning products, if used improperly or in conjunction with other products, can pose health hazards. To minimize risks, we rely on our own carefully selected cleaning supplies.
Liability: Using client-provided cleaning supplies may result in unforeseen damages to property or adverse health effects. To mitigate liability concerns, we adhere to using our own supplies.
 

Client's Responsibility
Client is responsible for securing any valuables, confidential information, and sensitive materials before our arrival.

Photo/Video Release

As part of our commitment to delivering exceptional cleaning services, That Clean Home may take before and after photos and/or videos of the areas we service. These images and videos may be used for internal quality assurance, training purposes, marketing & advertising etc.

We understand and respect your privacy. If you prefer that these media materials, not be used for online promotional purposes, please inform us at info@thatcleanhome.com. Otherwise, we may feature them on our website and/or social media channels to showcase the outstanding results we achieve.
 

Damage/Loss to Property
That Clean Home is licensed, bonded, and insured. Any claims, losses, or damage must be reported within 48 hours of your service appointment and will be processed in accordance with this Agreement.
 

Wear and Tear
Over the years, wear and tear can accumulate. Baseboards, the bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring grout lines, window tracks, etc. are all areas where wear and tear will have an outcome on the final look of the cleaning. These areas may take more than one service to improve, or in some cases, it may not be possible to improve such areas by cleaning.

 That Clean Home will not be liable to you for:
• Loss or damage to any items that are not secured in a proper manner (such as heavy pictures hanging from thumbtacks, not anchored properly to walls, etc.)
• Any pre-existing damage such as scratches or dings in windows, paint, furniture, floors, or walls, etc.
• Damage due to faulty and/or improper installation of any item
• Failure of any surfaces (marble, granite, etc.) to be properly sealed and ready to clean without causing damage.
All fragile and highly breakable items must be secured or removed by you prior to the cleaning appointment. If you have items you prefer we do not clean or handle, please contact us and we will arrange to avoid those items.
 

Clutter
The cleaning will be more satisfactory if our team does not have a great deal of clutter with which to contend. If the Premises are heavily cluttered, this may affect the estimate that was provided and may result in a request for the additional time/clutter add on.
 

Pets Escaping
We cannot be responsible for pets that "escape" when our teams are entering/exiting the Premises. If your pet will be "roaming free" during the cleaning, please let us know in advance so our team can be on alert when they open doors. Our teams are trained to close doors as soon as they enter and exit the Premises and will not leave doors open for extended periods.
 

Insects
Insect infestation can also be an employee safety risk and may prevent us from cleaning the Premises. If ants, termites, roaches, fleas, bedbugs, etc., are encountered, we will not clean or vacuum the Premises. We will leave the premises and contact you regarding the problem.

Client Present During Cleaning
We are happy to accommodate clients who may be working from home or have other reasons to be on Premise. To ensure the best cleaning experience for both parties, we kindly request the following:

 Space for Cleaning: To provide efficient and thorough cleaning services, we request that clients give our cleaning team the necessary space to work. This means avoiding the room/areas we are actively cleaning and minimizing interruptions during our service. Refraining from entering areas we are actively cleaning also reduces the potential safety hazards, ensuring a secure and efficient cleaning process for all parties involved.

 Respect for Privacy: We understand the importance of respecting your privacy and personal space. We will not enter or clean rooms where clients are except in cases where specific medical conditions necessitate their presence in the home or area we are cleaning.
While we are happy to accommodate Client's preferences, it is highly recommended that Client consider leaving the premises during the cleaning service. This allows our team to work without interruptions, ensuring a thorough and efficient cleaning. It also provides Client with the convenience of returning to a freshly cleaned environment.
 

24-Hour Guarantee
Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. If you have any service quality concerns, you must notify That Clean Home within 24 hours of your last appointment. That Clean Home will send a team member back to the Premise at the earliest opportunity to reclean at no additional cost to you. You agree that this is your only remedy in the event of a service quality dispute. If That Clean Home does not receive any notification from you within 24 hours of the service appointment, you are irrevocably deemed to have accepted the Services and deemed the cleaning Services satisfactory in all respects.

Cancellations & Lock-Out
• Within one business day (24 hours) you will be charged 50% of your scheduled service
• If you notify That Clean Home upon arrival that we cannot enter the Premises, you will be charged for 100% of your scheduled service.

 If we are unable to gain entry to the Premises during the arrival window, a member of our Team will contact you via phone and/or email to request further instructions. Our team will wait for a maximum of 15 minutes before proceeding to their next appointment. If the team cannot obtain access within 15 minutes of arriving at the Premises, you will be charged for 100% of your scheduled service.
 

Cancellation Due to Illness
If anyone in Client's household is actively sick, such as having symptoms of a contagious illness (e.g., fever, cold, flu, or any other communicable disease), Client agrees to promptly notify That Clean Home to

cancel and/or reschedule the cleaning appointment.
That Clean Home serves a diverse clientele, including individuals who are immunocompromised or have specific health concerns. Cancellation due to illness is crucial in maintaining a safe and hygienic environment for all our clients.

 That Clean Home acknowledges that illness can be unexpected and in the interest of fairness, we will not impose our 50% cancellation policy for such cases. Instead, a fee of $50 will be billed to cover our staffing and operational expenses.
If during the cleaning service our Team discovers that someone in the household is actively sick or displaying symptoms of a contagious illness, they will immediately cease cleaning activities, leave the premises and you will be charged for 100% of your scheduled service.
 

Parking
The client is responsible for ensuring that parking is readily available for the That Clean Home team upon arrival at the client’s residence and for the entire duration of the services being provided. Parking must be available on the property or directly adjacent to the property. In the event that parking is not available, the appointment will be considered a lock-out and the service will be forfeited.

 Security Alarms
If the Premise is equipped with a security system, please ensure that it is in the "OFF" position or inform the That Clean Home office of the codes and input sequence before your scheduled cleaning. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system.
 

Payments
We accept the following forms of payment: MasterCard, VISA, AMEX, EMT and cash. Payment must be made in full to That Clean Home upon completion of service. A finance charge of $5 per day will be charged on all past due balances 24hrs after invoice is sent out.
 

Gift Certificates/Gift Cards
Gift Certificates are non-refundable and cannot be exchanged for cash or credit.
 

Privacy
By using our services, you consent to the collection, use, disclosure, and retention of your personal information by That Clean Home as set out in the Privacy Policy, which may be amended from time to time and which is incorporated into these Terms. The Privacy Policy sets out the types of personal information that we collect through your use of our services, and the purposes for such collection, use, and disclosure.
 

LIMITATIONS AND EXCLUSION OF LIABILITY
THAT CLEAN HOME SHALL NOT HAVE ANY LIABILITY TO YOU OR ANY THIRD PARTY OR BE REQUIRED TO PAY ANY COMPENSATION TO YOU OR ANY THIRD PARTY IF IT IS UNABLE TO PERFORM YOUR SCHEDULED SERVICE FOR ANY REASON.
THAT CLEAN HOME’S LIABILITY FOR KEY REPLACEMENT AND/OR LOCKSMITH SERVICES IS LIMITED TO $100 PER PREMISES.
THAT CLEAN HOME’S LIABILITY FOR ANY DAMAGE TO OR LOSS OF PROPERTY IS LIMITED TO 10 TIMES THE COST OF THE SERVICE CHARGE ON THE DAY IN WHICH THE DAMAGE OR LOSS OCCURRED.
THAT CLEAN HOME SHALL NOT BE LIABLE FOR ANY BODILY INJURY OR ILLNESS (INCLUDING DEATH) ARISING OUT OF OR IN CONNECTION WITH ITS SERVICES.
TO THE EXTENT PERMITTED BY APPLICABLE LAWS, EXCEPT FOR THE FOREGOING GUARANTEE, THAT CLEAN HOME DISCLAIMS ALL GUARANTEES, WARRANTIES, AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF ITS SERVICES.
THAT CLEAN HOME SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, THE COST OF PROCURING SUBSTITUTE SERVICES, LOST OPPORTUNITY OR REPUTATIONAL LOSS OR DATA LOSS) ARISING OUT OF OR IN CONNECTION WITH ITS SERVICES, EVEN IF THAT CLEAN HOME IS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
 

Miscellaneous
The legal relationship between you and That Clean Home and the interpretation of these Terms is governed by the laws of Alberta. If anything in these terms is unenforceable, illegal, or void, then it is severed, and the rest of these Terms remain in force. Failure by That Clean Home to assert any of its rights under these Terms shall not be construed as a waiver thereof.